Payment Option
At Seloren, we are committed to providing a secure and straightforward checkout experience. Below you will find detailed information about accepted payment methods, security standards, and common billing questions.
1. CURRENCY
All transactions on the Seloren website are processed in United States Dollars (USD).
If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion rates and international transaction fees according to their policies. These charges are determined by your financial institution.
2. SECURE PAYMENT PROCESSING
Your payment security is a top priority.
All transactions are processed through encrypted and certified payment gateways that comply with industry security standards. Seloren does not store or retain your full credit card or payment details on our servers.
Our checkout system is designed to:
• Encrypt sensitive information during transmission
• Prevent unauthorized access
• Ensure confidential handling of payment data
You can complete your purchase with confidence knowing your information is protected.
3. ACCEPTED PAYMENT METHODS
Credit and Debit Cards
We accept major credit and debit cards commonly used in the United States and internationally. Available options will be displayed during checkout.
Important notes:
• Card information is encrypted during processing
• Payments are handled through secure third-party processors
• Seloren does not have access to or store full card details
If your card is declined, the decision is made by your issuing bank. For further clarification, we recommend contacting your bank directly.
PayPal
PayPal offers an additional secure payment option.
When selecting PayPal at checkout, you may:
• Log into your PayPal account, or
• Choose to pay as a guest using a debit or credit card (if available)
All payment details are entered directly on PayPal’s encrypted platform. Seloren does not receive or store your PayPal login or card information.
Apple Pay
Apple Pay allows for fast and secure checkout using compatible Apple devices.
When using Apple Pay:
• You can select a card saved in your Apple Wallet
• Payment is confirmed through Face ID, Touch ID, or your device passcode
• Card details are not shared with Seloren
Apple Pay uses tokenization technology to enhance transaction security.
Google Pay
Google Pay provides a convenient checkout experience for supported devices and browsers.
By selecting Google Pay:
• You can use cards linked to your Google account
• Payment authorization occurs securely within your device or Google account
• Your actual card number is not disclosed to Seloren
Google Pay utilizes encrypted technology to safeguard transaction data.
4. PAYMENT SECURITY AND DATA PROTECTION
Every payment processed on our website is secured using industry-standard encryption protocols.
These safeguards help ensure:
• Protection against unauthorized access
• Confidential handling of financial information
• Secure communication between your device and payment processors
Seloren never stores complete credit or debit card numbers.
5. COMMON PAYMENT QUESTIONS
Q1. Why was my payment declined?
Transactions may fail due to:
• Incorrect card details
• Insufficient funds or credit limit
• Billing address mismatch
• Bank security or fraud prevention checks
• Temporary technical issues
For security reasons, banks do not share detailed decline explanations with merchants.
Q2. What should I do if my payment fails?
We recommend:
• Verifying your card information and billing address
• Trying an alternative payment method
• Contacting your bank to authorize the transaction
• Ensuring online or international payments are enabled
After resolving the issue, you may attempt checkout again.
Q3. Was I charged if the payment did not go through?
No.
If a transaction fails, it is not completed. In some cases, your bank may temporarily hold an authorization amount. This is typically released automatically within a few business days.
Q4. Is my payment information safe?
Yes.
All payments are processed through secure, encrypted gateways that meet recognized industry standards. Seloren does not store your full payment credentials.
Q5. Can I use PayPal without creating an account?
If PayPal is available, you may choose the guest checkout option to pay with a debit or credit card without opening a PayPal account.
6. NEED ASSISTANCE?
If you have questions regarding billing, payment methods, or checkout issues, please contact us:
Email: service@seloren.com
Phone: +1 (513) 239-7964
Address: 9780 Windisch Rd, West Chester Township, OH 45069, United States
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM
For faster assistance, please include your order number when contacting us. We are committed to providing a secure, transparent, and dependable payment experience for every customer.