Privacy policy

Seloren respects your privacy and is committed to protecting your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, how it is safeguarded, and the rights you have when interacting with our website.

By accessing our website or purchasing from Seloren, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect personal information in two main ways: information you provide directly and information gathered automatically through your interaction with our website.

Information You Provide Directly

You may provide personal information when you:

  • Place an order
  • Create or manage an account
  • Subscribe to emails or special offers
  • Contact our customer support team

This information may include:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment details and transaction information

Information Collected Automatically

When you browse our website, certain technical data is collected automatically to help us improve performance and security. This may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Interaction behavior
  • Data collected through cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

Seloren uses personal information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing payments and shipping
  • Providing customer support
  • Sending order confirmations and service-related communications
  • Improving website functionality and user experience
  • Detecting fraud and maintaining platform security
  • Sending promotional emails (only when you have opted in)

We do not send marketing emails unless you have chosen to receive them.

3. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small data files stored on your device that help ensure proper website functionality and enhance your browsing experience.

We use cookies to:

  • Maintain shopping cart and checkout functions
  • Improve website performance and analytics
  • Support advertising and remarketing efforts

You may adjust your browser settings to disable cookies. However, some features of our website may not function properly if cookies are disabled.

For information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

4. THIRD-PARTY ANALYTICS AND ADVERTISING

We may work with trusted third-party partners to analyze website traffic and deliver relevant advertisements. These partners may use cookies or similar technologies.

Partners may include:

  • Meta (Facebook and Instagram)
  • Google
  • AppLovin

Any information collected by these third parties is governed by their own privacy policies. We encourage you to review their policies for additional details.

5. HOW WE SHARE INFORMATION

Seloren does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share necessary information with trusted service providers strictly for business operations, such as:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting and analytics services

These partners are required to handle personal data securely and only for authorized purposes.

6. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

Security practices include:

  • SSL encryption for secure transactions
  • Trusted third-party payment processors
  • Restricted internal access to personal information
  • No storage of complete credit or debit card numbers on our servers

While we strive to maintain strong security standards, no online system can guarantee absolute protection.

7. YOUR PRIVACY RIGHTS (U.S. RESIDENTS)

In accordance with applicable U.S. privacy regulations, including CalOPPA, you have the right to:

  • Access our website anonymously
  • Review this Privacy Policy at any time
  • Be informed of updates to this policy
  • Request access to, correction of, or deletion of your personal information
  • To exercise these rights, please contact us using the details provided below.

8. DO NOT TRACK SIGNALS

Our website does not currently respond to “Do Not Track” browser signals due to the absence of a consistent industry standard for implementation.

9. CHILDREN’S PRIVACY

Seloren does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal data through our website, please contact us so we can promptly remove the information.

10. EMAIL COMMUNICATIONS AND CAN-SPAM COMPLIANCE

We may use your email address to:

  • Send order confirmations and shipping updates
  • Respond to customer inquiries
  • Send promotional offers (only with your consent)

We comply with CAN-SPAM regulations by:

  • Using accurate sender identification
  • Clearly labeling promotional content
  • Providing a visible unsubscribe option in every marketing email
  • Promptly honoring opt-out requests

You may unsubscribe at any time by clicking the link included in our marketing emails.

11. DATA BREACH RESPONSE

In the unlikely event of a data breach affecting personal information, we will take appropriate corrective measures and notify affected individuals as required by applicable laws.

12. EXTERNAL LINKS

Our website may include links to third-party websites. Seloren is not responsible for the content or privacy practices of external sites. We recommend reviewing their privacy policies before providing any personal information.

13. POLICY UPDATES

This Privacy Policy may be updated periodically to reflect legal, operational, or technical changes. Any updates will be posted on this page. Continued use of our website after changes are published indicates your acceptance of the revised policy.

14. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Store: Seloren

Address: 9780 Windisch Rd, West Chester Township, OH 45069, United States

Email: service@seloren.com

Phone: +1 (513) 239-7964

We are committed to handling your information responsibly and maintaining your trust every time you shop with Seloren.